Returns and Refunds Policy

Thank you for shopping at Swissnea GmbH.

If you are not entirely satisfied with your purchase, we’re here to help.

Our products can be returned within 15 days of the original purchase of the product. A new product may be exchanged for another product or returned for a refund.

To be eligible for a return, please make sure that:

  • The product was purchased in the last 15 days
  • The product is in its original packaging
  • The product isn’t used or damaged
  • You have the receipt or proof of purchase

Products that do not meet these criteria will not be considered for return.

Please contact us before you send the product:

  • By email: ds@swissnea.com

Send the product with its original packing and the receipt or proof of purchase, to:

Swissnea GmbH Sonnenweg 28 5022 Rombach (AG) Switzerland

Shipping charges

Shipping charges incurred in connection with the return of a product are non-refundable.

You are responsible for paying the costs of shipping and for the risk of loss of or damage to the product during shipping, both to and from Swissnea GmbH.

Damaged items

If you received a damaged product, please notify us immediately for assistance.

Sale items

Unfortunately, sale items cannot be refunded. Only regular price items can be refunded.

Digital products

We issue refunds for digital products within 7 days of the original purchase of the product.

We issue refunds for digital products only under the following conditions:

  • Product not delivered (if you haven’t received the delivery email from us)
  • Download issues (if you experience problems while downloading the product)

We recommend contacting us for assistance if you experience any issues receiving or downloading our products.

We do not guarantee that our products are fully compatible with any third-party software. We do not issue refunds if our products are incompatible with any third-party software, except for those that are specified on the page of each product.

Contact us

If you have any questions about our Returns and Refunds Policy, please contact us:

  • By email: ds@swissnea.com
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